Terms and Conditions for Eyam

1. Introduction

Welcome to Eyam ("Website"), operated by Eyam Investment Technologies (Pty) Ltd ("Company", "we", "us", "our"). Eyam is an investment platform specializing in fractionalized collateralized debt.

2. Delivery Policy

Subject to availability and receipt of payment, transactions will be processed within one business day. Confirmation of transactions will be provided via email.

3. Return and Refunds Policy

The provision of services by Eyam is subject to market conditions. In cases of service interruption or cancellation, refunds will be handled at our discretion within 30 days. A cancellation fee of 7% may apply.

4. Customer Privacy Policy

Eyam will take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). Click here to download the PAIA document.

5. Payment Options Accepted

Payments may be made via Visa, MasterCard, Diners, or American Express cards or by bank transfer into the Eyam Financial Services bank account, details of which will be provided on request.

6. Card Acquiring and Security

Card transactions will be acquired for Eyam via PayGate (Pty) Ltd, the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest forms of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored on the website. For more on PayGate, visit www.paygate.co.za.

7. Customer Details Separate from Card Details

Customer details will be stored by Eyam separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to PayGate's website.

8. Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

9. Responsibility

Eyam takes responsibility for all aspects relating to the transaction including sale of investments on this platform, customer service and support, dispute resolution, and delivery of services.